Call centers are often challenged with long recruiting and hiring cycles that translate into high turnover rates. People are the key to success in any call center operation. You retain talent and improve call center performance by having consistent and targeted recruiting, hiring, and retention practices geared to your call centers’ unique culture & business requirements.
The cost of a bad hire (reported in a recent survey of 2700 employers) is at least $10K per hire. 25% of the employers surveyed detailed the cost in excess of $15k per hire.
Aledium has extensive experience in developing and managing call center recruiting processes within multiple industries and cross-functional areas.
With 25+ years of hands-on experience in the call center industry, our proven methodologies enable us to assist you in managing human capital in the most cost effective way possible. This means that your company will be partnering with an industry leader that truly understands the “people” challenges that your call center faces on a daily basis.
Our proven programs and services will significantly improve your call centers’ human capital practices and provide the necessary results to achieve lower overall operational costs.