CallCenterHR® Talent Management
"Did you know that more budget dollars are lost through staffing related costs than in any other area of your call center?" More than 70% of the cost of operating a call center is related to talent management. People are the key to success in any call center. You improve call center performance by recruiting, hiring, and retaining the right talent. CallCenterHR® assesses that most important aspect of your call center.
AlediumHR has extensive experience in developing and managing call center recruiting, hiring, and retention processes in all industries. Whether your call center is customer service, help desk, work-at-home, BPO, telesales, collections, chat & email, our proven CallCenterHR® methodologies will significantly improve your overall call center human capital and talent management practices. With several decades experience in the call center industry, we will work with you to develop a comprehensive “Call Center People” strategy.
At AlediumHR, we are driven to be a “value-add” to your call center operation. Once the consulting assignment has been completed and results presented, you have the option to retain us to implement the recommend changes and strategies. If we do partner with you, we guarantee our results through a unique engineered labor model that takes advantage of cost savings to improve operational and hiring performance through “Cost per Hire” and “Cost per Contact”. With over 30 years of experience in the call center industry, we will work with you to significantly reduce "Cost Of Labor" and improve your overall call center talent management model.
Our CallCenterHR Talent Management Model Accurately Measures, Manages, & Improves all areas of Talent Management Reduced Call Center Costs = Improved Operational ROI
As part of our consulting process, we specifically focus on the following areas:
- Recruitment Costs
- Cost of Turnover (Overall and Pre-90 days)
- Interview & Screening Process
- Candidate Assessment Tools & Technology
- New Hire Onboarding
- New Hire Training to Call Center Floor (Nesting)
- Market Demographic and Wage Analysis
- Call Center Ergonomics
- Work-at-Home Strategy
- Employee & Management Alignment - Culture
- HRIS Integration with Call Center
- Employee Engagement Programs
- Performance Incentives & Evaluations