Consulting Services

CallCenterHR® Talent Management
Consulting Services

"Did you know that more budget dollars are lost through staffing related costs than in any other area of your call center?" More than 70% of the cost of operating a call center is related to talent management. People are the key to success in any call center. You improve call center performance by recruiting, hiring, and retaining the right talent. CallCenterHR® assesses that most important aspect of your call center.

AlediumHR has extensive experience in developing and managing call center recruiting, hiring, and retention processes in all industries. Whether your call center is customer service, help desk, work-at-home, BPO, telesales, collections, chat & email, our proven CallCenterHR® methodologies will significantly improve your overall call center human capital and talent management practices. With several decades experience in the call center industry, we will work with you to develop a comprehensive “Call Center People” strategy.

At AlediumHR, we are driven to be a “value-add” to your call center operation. Once the consulting assignment has been completed and results presented, you have the option to retain us to implement the recommend changes and strategies. If we do partner with you, we guarantee our results through a unique engineered labor model that takes advantage of cost savings to improve operational and hiring performance through “Cost per Hire” and “Cost per Contact”. With over 30 years of experience in the call center industry, we will work with you to significantly reduce "Cost Of Labor" and improve your overall call center talent management model.

Our CallCenterHR Talent Management Model Accurately Measures, Manages, & Improves all areas of Talent Management
Reduced Call Center Costs = Improved Operational ROI

As part of our consulting process, we specifically focus on the following areas:

 

Discover How AlediumHR Can Partner With You


800.483.5207

info@alediumhr.com


AlediumHR Represents Clients Across the U.S.


800.483.5207