Call Center Talent®

Aledium’s Call Center Talent® program is specifically tailored towards call center executive/management recruiting. One of the most significant challenges facing organizations today is the need to identify and quickly deploy management talent at all levels in a call center organization. Aledium is committed to working with you to better understand and create the most effective “Management Hiring Experience.”

Our Call Center Talent® program will achieve results by identifying candidates for important leadership positions in your call center organization.We do this at a significantly lower cost and time-to-hire than a typical executive recruiting organization. We have a database of 5000+ active call center management level candidates for a variety of roles and responsibilities.

Aledium represents a variety of companies, from small to Fortune 500, who choose us for our consultative and collaborative approach to recruiting. Our industry experienced recruiters, combined with our nationwide network of active and passive job seekers, will effectively match candidates with available opportunities.

We offer a full six-month replacement guarantee on all direct hire management level positions.

Top Call Center Attrition Drivers

(Source: ContactBabel, US Contact Center Decision-Makers’ Guide 2013)

• Just the wrong type of person for the job

• Excessive pressure or stress

• Lack of promotion or development activity

• Repetitive work

• Competition from other contact centers

• Low pay

• High numbers of temporary / seasonal staff

• Abusive or unpleasant calls

• Poor working environment and conditions

Client Partners

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