Call Center Response®

Aledium offers a full suite of call center recruiting and staffing services that that fall under our Call Center Response® program. We focus on every aspect of your call center’s human capital issues and requirements. Our concentrated efforts affect the 60% of overall budget costs that are normally attributed to a call center’s “people” component.

Whether your call center is customer service, inside sales, at-home, technical support, collections, order entry, licensed agents or outsourced, our proven experience and Call Center Response® program methodologies will significantly improve your overall strategy and performance.

Aledium is committed to working with you to better understand and manage the overall call center experience. We believe that the customer’s entire interaction with your organization is determined by the level of service provided on every call and customer touch point in your call center. The customer experience all begins at recruiting and hiring the right people. We guarantee to not only lower your overall costs and improve ROI, but to develop a solution that will improve the customer experience provided by your call center organization. 

 

Call Center Response® Features

Full-Cycle Sourcing & Recruiting

Recruitment Process Outsourcing

Post Hire Attrition Analysis (30-60-90 day)

Retention Management Planning

Web-based Candidate Skills Assessments

Call Center Job Simulation Technology

Web & Mobile Applicant Technology

Scheduling and Forecasting (WFM) Assessment

Wage & Market Demographics

Employee Engagement Strategies

The Call Center Response® program can include all or some of the components listed based on client needs.

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