Why Aledium

Who We Are

Aledium is a leading provider in customized human capital solutions centered on recruiting, staffing and retention strategies for your call center. We are the only company in the industry that provides comprehensive, targeted programs and services that are fully guaranteed to lower your call center’s overall “People” related costs. Our proprietary Call Center Response®Call Center Talent®, and Call Center Cx® suite of services deliver results at all levels in your organization.

Call centers are continually evolving. The demand to provide a great customer experience in today’s competitive market is essential to a company’s success. The bar has been raised and that equates to your employees providing an excellent customer experience in your call center. The need to follow a custom-tailored human capital program, built on proven fundamentals is essential.

The Aledium Difference

At Aledium, we are results driven, while maintaining a steadfast commitment to the client experienceOur proprietary programs and services are based on Six-Sigma best practices and Total Quality Management Principles (TQM). 

We are dedicated to designing a customized and strategic solution for your call center’s human capital and talent management needs. Our specialty is assisting companies in reaching targeted and specific staffing requirements; while improving overall call center human capital ROI.

Our Commitment

Three times more resources and dollars are allocated on technology purchases and improvements, than on human capital enhancements. Aledium will assist in balancing those needs with the costs of effectively staffing your call center. We’ll develop a strategy that will significantly improves your overall recruiting and hiring practices.


Kimberley J. O’Brien – President & Managing Partner  

As President and Managing Partner, Kimberley’s primary objective is assisting Aledium’s clients in significantly improving their call center human capital objectives at all levels of their organization, while guaranteeing lower overall costs.

Kimberly is an entrepreneurial leader with 14+ years of successful call center recruiting and staffing experience. She has extensive knowledge and background in talent management and human capital strategies. She has partnered with Fortune 500 companies to assist in reducing human capital costs, while improving a call center’s overall customer experience. 

Michael R. Maffei – Executive Vice President & Managing Partner

As Executive Vice President and Managing Partner, Mike is responsible for driving the key strategic objectives for the organization.

Mike has extensive experience working with some of the world’s leading companies in driving change management, cost containment, operational efficiency, and profit. He is a Six-Sigma trained DMAIC Lean Green & Black Belt, Certified in both W.E. Deming and Philip B. Crosby Total Quality Management Processes (TQM).

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